Question 1

I have a question about my media invoice, who do I contact?

Accepted Answer

Please contact your Account Representative directly. If you are not sure who your rep is, please email our support team: support@restonfavorites.com. This is the fastest way to resolve any questions.

Question 2

I chose PayPal to pay for my materials, why does it say NERUS Strategies, LLC

Accepted Answer

NERUS Strategies is the authorized representative, via PayPal for your Reston Favorites schedule.

Question 3

We usually trade for our media time, I don't see that in your order form.

Accepted Answer

Reston Favorites is a paid advertising program. We do not trade for any of these products.

Question 4

I ordered merchandise, when will it arrive?

Accepted Answer

Please allow up to 7-10 business days for creation of your custom order. Shipping varies by product. You will receive "staging" emails as your order is processed through each stage. A final proof will need to be approved by you prior to shipping. For any questions regarding official merchandise, contact merchandisesupport@nerus.net ​Please be aware of scammers. Official merchandise can only be purchased online through our website.

Billing Support

I have a question about my media invoice, who do I contact?

I chose PayPal to pay for my materials, why does it say NERUS Strategies, LLC

We usually trade for our media time, I don't see that in your order form.

I ordered merchandise, when will it arrive?